Frequently Asked Questions

Everything you need to know about your next pro scooter setup.

How long does shipping take for complete scooters?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days depending on your location relative to our California warehouse.

Do you offer assembly services for custom builds?

Yes! If you purchase all individual components for a custom build, you can select our 'Build My Scooter' service at checkout, and our expert technicians will assemble it before shipping.

What is your return policy on pro scooter parts?

We accept returns on unused, unassembled items in their original packaging within 30 days of purchase. Please note that installed parts or scratched decks are not eligible for return.

How do I know if a fork is compatible with my bars?

Compatibility depends on the compression system (HIC, IHC, SCS, or ICS). Check the product specifications for each part, or contact our support team to verify your setup.

Do you ship internationally?

Yes, The Vault Pro Scooters ships worldwide. Shipping rates and estimated delivery times are calculated at checkout based on the destination country.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer financing options through Klarna and Affirm for those looking to pay in installments.